Contact Us

We'd love to hear from you! Whether you have a question about a pattern, need help with a download, or simply want to get in touch, we're here to help.

📧 Email

contact@carolinecrochet.com

📞 Phone

+1 (307) 620-8235

🏢 Business Information

Caroline Crochet
Operated by Branzi LLC

30 N Gould St Ste R
Sheridan, WY 82801
United States

💬 Customer Support

For questions regarding orders, downloads, or general inquiries, please contact us by email. We aim to respond to all messages within 24–48 business hours.

Thank you for choosing Caroline Crochet. We appreciate your support and look forward to helping you with your crochet journey! 🧶💕

Frequently asked questions

🧶 What do you sell?

Caroline Crochet specializes in digital crochet pattern PDFs. We do not sell finished crochet items or physical products.
📥 How do I receive my patterns?

Once your purchase is complete, your digital files will be available for instant download. You will also receive an email with download information.
📱 What file format are the patterns provided in?

All patterns are delivered as PDF files, which can be viewed on computers, tablets, and smartphones.
⏱ When will I receive my download?

Your download is available immediately after successful payment. In most cases, you'll receive access within minutes.
📧 I didn't receive my download email. What should I do?

Please check your Spam, Junk, or Promotions folder. If you still cannot find the email, contact us at contact@carolinecrochet.com, and we'll help you access your files.
🔄 What is your refund policy?

We offer a 60-Day Money-Back Guarantee.

If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of your order date. Simply contact our support team with your order details, and we will review your request and assist you promptly.
🧵 Are the patterns suitable for beginners?

Many of our patterns are beginner-friendly, while others are designed for intermediate or advanced crocheters. Each product description includes information about the skill level required whenever applicable.
🎁 Can I sell items made from your patterns?

You may sell finished handmade items created using our patterns in small quantities. However, the pattern files themselves may not be copied, shared, redistributed, resold, or reproduced in any format.
📖 Do your patterns include step-by-step instructions?

Yes. Our patterns are designed to be clear and easy to follow, with detailed instructions to help guide you through the project.
🌍 Do you ship internationally?

Since all products are digital downloads, they are available worldwide with no shipping required.
🔒 Is payment secure?

Yes. All payments are processed through secure payment providers to help protect your information and ensure a safe shopping experience.
💬 How can I contact customer support?

You can reach us anytime at:

📧 contact@carolinecrochet.com

📞 +1 (307) 620-8235

We aim to respond to all inquiries within 24–48 business hours.
❤️ Still Need Help?

If you have a question that isn't answered here, please contact us at contact@carolinecrochet.com. We're always happy to help and want to ensure you have the best possible experience with Caroline Crochet. 🧶✨