Refund Policy

Thank you for shopping with Caroline Crochet ✨

We truly appreciate your support for our small crochet pattern business 💕

📥 Digital Products Only

All products sold on Caroline Crochet are digital PDF crochet patterns.

🚫 No physical items will be shipped.

Once your payment is completed, your files are delivered instantly through digital download.

🚫 No Refunds or Exchanges

Due to the nature of digital products, we do not offer:

❌ Refunds
❌ Returns
❌ Exchanges
❌ Cancellations

after a purchase has been completed or files have been downloaded.

Please read all product descriptions carefully before purchasing 🌷

🧶 Download Issues

If you experience any problems accessing or downloading your files, we are happy to help ✨

Please contact us and we will do our best to resolve the issue as quickly as possible 💌

📧 Email: Contact@carolinecrochet.com

🌸 Accidental Purchases

Because digital files are delivered instantly, we cannot provide refunds for:

• Accidental purchases
• Duplicate orders
• Change of mind
• Not reading the product description
• Expecting a physical item

All listings clearly state that products are digital PDF crochet patterns only.

💕 Customer Satisfaction

Your happiness means a lot to us 🤍

If you have any questions before purchasing, feel free to contact us anytime.

Thank you for supporting Caroline Crochet ✨🧸

Frequently asked questions

🧶 What do you sell?

Caroline Crochet specializes in digital crochet pattern PDFs. We do not sell finished crochet items or physical products.
📥 How do I receive my patterns?

Once your purchase is complete, your digital files will be available for instant download. You will also receive an email with download information.
📱 What file format are the patterns provided in?

All patterns are delivered as PDF files, which can be viewed on computers, tablets, and smartphones.
⏱ When will I receive my download?

Your download is available immediately after successful payment. In most cases, you'll receive access within minutes.
📧 I didn't receive my download email. What should I do?

Please check your Spam, Junk, or Promotions folder. If you still cannot find the email, contact us at contact@carolinecrochet.com, and we'll help you access your files.
🔄 What is your refund policy?

We offer a 60-Day Money-Back Guarantee.

If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of your order date. Simply contact our support team with your order details, and we will review your request and assist you promptly.
🧵 Are the patterns suitable for beginners?

Many of our patterns are beginner-friendly, while others are designed for intermediate or advanced crocheters. Each product description includes information about the skill level required whenever applicable.
🎁 Can I sell items made from your patterns?

You may sell finished handmade items created using our patterns in small quantities. However, the pattern files themselves may not be copied, shared, redistributed, resold, or reproduced in any format.
📖 Do your patterns include step-by-step instructions?

Yes. Our patterns are designed to be clear and easy to follow, with detailed instructions to help guide you through the project.
🌍 Do you ship internationally?

Since all products are digital downloads, they are available worldwide with no shipping required.
🔒 Is payment secure?

Yes. All payments are processed through secure payment providers to help protect your information and ensure a safe shopping experience.
💬 How can I contact customer support?

You can reach us anytime at:

📧 contact@carolinecrochet.com

📞 +1 (307) 620-8235

We aim to respond to all inquiries within 24–48 business hours.
❤️ Still Need Help?

If you have a question that isn't answered here, please contact us at contact@carolinecrochet.com. We're always happy to help and want to ensure you have the best possible experience with Caroline Crochet. 🧶✨