Privacy Policy

Welcome to Caroline Crochet ✨

Your privacy is important to us, and we are committed to keeping your personal information safe while you enjoy our cozy collection of crochet patterns and digital downloads 🤍

🌷 Information We Collect

When you visit our store or place an order, we may collect:

🧶 Your name
💌 Email address
🛍️ Billing information
📄 Order details
📱 Device and browser information
🍪 Cookies and website usage data

This information helps us provide a smooth and secure shopping experience.

💕 How We Use Your Information

We use your information to:

✨ Process your orders
📥 Deliver your digital crochet patterns
💌 Send order confirmations and download links
🧵 Provide customer support
🌸 Improve our website and customer experience
🛡️ Prevent fraud and unauthorized activity
📧 Send newsletters or special offers (only if you subscribe)

🧸 Digital Products

Caroline Crochet sells digital PDF crochet patterns only.

🚫 No physical products will be shipped.
📥 All purchases are delivered as instant digital downloads.

🤍 Sharing Your Information

We never sell or rent your personal information.

Your information may only be shared with trusted services that help operate our store, such as:

🛒 Shopify
💳 Secure payment providers
📧 Email marketing services
📊 Analytics tools

These services only receive the information necessary to perform their functions.

🍪 Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our store.

You can disable cookies anytime through your browser settings.

💌 Email Updates

If you subscribe to our newsletter, you may receive:

🌷 New crochet pattern releases
🎀 Special promotions
🧶 Cozy crochet inspiration

You can unsubscribe at any time using the link included in our emails.

🔒 Data Security

We take reasonable precautions to protect your information and provide secure transactions through Shopify’s trusted platform.

🌸 Third-Party Services

Our store may contain links or integrations with third-party websites or services. We are not responsible for the privacy practices of those external websites.

✨ Your Rights

Depending on your location, you may have the right to:

📄 Access your personal information
✏️ Correct inaccurate data
🗑️ Request deletion of your information
📧 Opt out of marketing emails

To make a request, please contact us anytime 💕

💌 Contact Us

If you have questions about this Privacy Policy, feel free to contact us:

📧 Email: Contact@carolinecrochet.com

Frequently asked questions

🧶 What do you sell?

Caroline Crochet specializes in digital crochet pattern PDFs. We do not sell finished crochet items or physical products.
📥 How do I receive my patterns?

Once your purchase is complete, your digital files will be available for instant download. You will also receive an email with download information.
📱 What file format are the patterns provided in?

All patterns are delivered as PDF files, which can be viewed on computers, tablets, and smartphones.
⏱ When will I receive my download?

Your download is available immediately after successful payment. In most cases, you'll receive access within minutes.
📧 I didn't receive my download email. What should I do?

Please check your Spam, Junk, or Promotions folder. If you still cannot find the email, contact us at contact@carolinecrochet.com, and we'll help you access your files.
🔄 What is your refund policy?

We offer a 60-Day Money-Back Guarantee.

If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of your order date. Simply contact our support team with your order details, and we will review your request and assist you promptly.
🧵 Are the patterns suitable for beginners?

Many of our patterns are beginner-friendly, while others are designed for intermediate or advanced crocheters. Each product description includes information about the skill level required whenever applicable.
🎁 Can I sell items made from your patterns?

You may sell finished handmade items created using our patterns in small quantities. However, the pattern files themselves may not be copied, shared, redistributed, resold, or reproduced in any format.
📖 Do your patterns include step-by-step instructions?

Yes. Our patterns are designed to be clear and easy to follow, with detailed instructions to help guide you through the project.
🌍 Do you ship internationally?

Since all products are digital downloads, they are available worldwide with no shipping required.
🔒 Is payment secure?

Yes. All payments are processed through secure payment providers to help protect your information and ensure a safe shopping experience.
💬 How can I contact customer support?

You can reach us anytime at:

📧 contact@carolinecrochet.com

📞 +1 (307) 620-8235

We aim to respond to all inquiries within 24–48 business hours.
❤️ Still Need Help?

If you have a question that isn't answered here, please contact us at contact@carolinecrochet.com. We're always happy to help and want to ensure you have the best possible experience with Caroline Crochet. 🧶✨